Frequently Asked Questions
Everything you need to know about shopping with Auroville Online Store.
Where are your products made?
All our products are ethically handcrafted by small-scale units and artisans located within the Auroville international township and surrounding villages, ensuring authentic craftsmanship.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary based on the destination and the weight of the package, which are calculated at checkout.
What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. Please ensure the product is in its original packaging and contact our support team to initiate the process.
Are your products eco-friendly?
Sustainability is a core value at Auroville. Most of our offerings, from clothing to home decor, utilize natural materials, recycled components, and eco-conscious production methods.
How can I track my order?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and popular digital wallets. For international orders, we process payments securely through globally recognized payment gateways.