Returns & Exchanges
At Auroville Online Store, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 15 days of delivery.
Initiate Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.
Pack Securely
Place the items in their original packaging with all tags attached to ensure they are protected during transit and eligible for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Receive Refund
Once our team inspects the returned goods, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing